This agreement (terms) applies to everyone as of July 9, 2025.
Unless a section references the Matchmaker service, all statements will apply to Speed Dating events.
This option allows you to conveniently jump to the payment screen without specifying any ticket holder information. The following terms apply to orders completed this way:
Upon completion of the order, the names and email addresses of the ticket holders on your receipt may show up as "Not available" and "notavailable@not.available"
We require a full name (first, and last) and contact info (example: email address) for each ticket holder in order to admit that person in and to deliver match results following the event. You must present this info either:
To avoid any delays, please ensure your ticket holders do NOT arrive to the event before you unless we have already received their names from you via email.
We will notify you of the event status when sales close (whether or not the event runs).
If an event cancels, you will receive a refund (to your original payment method) of an amount equal to the total price of all tickets bought for that event minus service fees. Inform us before the sales ending date of the applicable event if you prefer to move any affected ticket holders to future events upon event cancellation.
If the event runs, and you failed to provide us with sufficient ticket holder information in time, then you must inform the ticket holders that the event is running. We do not issue refunds for any tickets for events that officially run.
If the entire order consists of one ticket only for yourself to one or more events, then just announcing your name (and your intention to participate) to the host upon arrival to the event is sufficient for your entry as long as you are the same gender as the ticket holder in your order for the event.
You and all ticket holders in your order for the event will be limited to using only paper match cards on-site unless we receive all ticket holder information no later than the night before the event day.
↑Only tickets legally purchased on our website or directly in person from the Ontario Speed Dating host will be accepted. Tickets (digital, or paper) obtained from 3rd-party platforms will NOT be accepted for entry. These platforms include Eventbrite, and Ticketmaster.
If any ticket you bought did not come directly from us, then immediately request a refund from whoever sold you the ticket, as he/she may have collected a substantial amount of money from you while potentially aiming to scam other people similarly. You may wish to call police if the unrecoverable amount is substantial. Sometimes such people perform ticket scalping for a living.
Upon receipt of membership payment, we will ask you a series of questions about yourself. You can avoid answering some questions, but doing so may limit your chances of success.
The total number of potential matches we can offer you depends on:
If you request it, we will issue a "break" by never disclosing potential matches to you for a period of time. Breaks do NOT extend any membership period nor do they affect any other part of your membership.
Each membership period lasts 90 days.
If you buy yourself extra memberships, then the total membership period will last 90 days times the number of extra memberships purchased plus the number of days remaining in your current membership.
Membership renewals must be done as separate matchmaker membership purchases.
Your profile, answers to questions, and partner preferences will be carried over from one membership period to the next if that period is paid for and it starts within 7 days from when the last period has expired.
Nothing else will be carried over. Included items will be reset in the next membership period.
Zones represent our service areas. A zone add-on must be purchased before the event host travels to that zone, unless the blind date or consulation location is within the green zone, and is used from your allowance in your membership.
Contact us if you need a service outside any of our zones. If we can accommodate, the costs may be high, and we'll send you a special invoice which must be paid first.
If payment to the venue is required to access or use the meeting location within it (example: meeting inside a theme park next to an attraction, or to use a special room), then we'll send you an invoice and you must pay us the full adult price (after taxes) before the meeting takes place.
We will end all of your memberships instantly and issue NO refund (and NO credit) for any of your memberships or any associated components if for any reason, you:
Despite our efforts, we cannot guarantee that a potential match will be made available for you.
↑A floater is someone that is more flexible in their venue choices and/or availability.
A ticket holder that becomes a floater must accept an invitation to an event we have available subject to restrictions set by the floater.
If we cannot assign an event within 30 days from when purchase was complete, then a refund will become available.
↑All emails, including our automated ones is sent from emails ending in @ontariospeeddating.ca. A receipt is instantly emailed for each successfully paid order.
If your email provider and/or settings stops our emails from reaching you (by notifying us with an automatic error), then within 1 to 6 hours, we will make one attempt to email you from our backup email address, unless you request us to not contact you.
If you require a receipt, and did not receive one within 12 hours from making a successful payment, please contact us, and we will send you one.
The backup email address is shown on the help page. Due to robots incorrectly deciding what email is considered safe or harmful, we may change our backup email anytime without notice in order to serve all our customers better.
↑If you provided your mobile number, we will send a condensed receipt to it upon successful payment, or if you abandoned your cart or request an alert, we will text a one-time reminder as well.
We will text important event updates (often no more than 2) to anyone listed in your order that you provided a phone number for as long as either:
We aim to limit each message to under 141 characters. Depending on the phone, or carrier, the message may arrive as a multimedia message (MMS).
We are not responsible for any charges any carrier applies to you or any ticket holder in your order for receiving any text messages from us.
↑We use names, email addresses, and phone numbers in your order for any of these purposes:
For any floaters in your order, their age information helps us seek the best events for them.
For those only buying tickets to speed dating events: To maintain your privacy, we'll forget ticket holder information (including destroying any of it on paper) after match results are sent out, or once refund process begins for that ticket holder, whichever comes first. Contact us if your information should be exempt from destruction.
For each person in your order (including buyer), you must provide a valid full name, and either a valid:
For matchmaker members: Your information is stored on file for the remaining days in your current membership period plus 7 days. If another membership period is not purchased before the 7th day after the membership expiry date has passed, then all personal information in connection to the membership will be destroyed.
Information you provide in common with your potential partner may be shared with each other if we believe you and him/her are a potential match, and we believe that info raises the chance that a successful match would occur. Any last name, physical address, or super sensitive information you choose to provide will NOT be shared with anyone.
Regardless of service chosen: We are not responsible for non-delivery of messages if an error happened at your end. Examples of this include:
JavaScript is required when you want an enhanced browsing experience. JavaScript version ES6 (ECMAScript2015) or later is required if you intend to pay by debit/credit card.
Cookies must be enabled in your web browser to complete certain forms and to successfully complete any order.
All items above are usually enabled when a new modern web browser (made after year 2020) is installed. Use the links below if you need assistance with enabling cookies and JavaScript for your web browser.
If you wish to buy tickets without enabling cookies and/or Javascript, you can send email to an address shown on our contact us page.
↑We accept cash at select locations by appointment only. You will meet with the Ontario Speed Dating host for each cash transaction. He will wear a badge on-site for identification purposes.
Cash payments for each ticketed event must be made no later than 7 days before the sales closing date of that event. A floater must wait a minimum 7 days before we place him/her in an event if the ticket is paid with cash. A matchmaking membership begins 7 days later if you pay for it by cash. This ensures that all money is validated, and that those paying legally will not suffer.
Upon receiving cash, the order will be placed into the system, and you will immediately receive a receipt by email. Please contact us if you have not received one after 24 hours.
If you paid using counterfeit money, then we'll cancel all affected orders, and you will be liable for any resulting punishment which could include jail time.
↑With respect to the event details, to participate, your age must be either:
Example: For an event for ages 30 to 50, you must be 30, or older by December 31st of this year, and be younger than 52 by December 31st.
You must carry original identification containing your face picture, and birthdate. We'll only ask to see it if several participants believe you're within the valid age range for the event. Acceptable identification items include:
We do not accept health cards, or "cards" you print on any media found on a 3rd-party image website even if the "card" is modified to include your photo, and birthdate.
If after we request identification, we learn that your age is not valid, or you refuse to show identification, then you must leave the event.
We put this policy in place to prevent people from meeting "creeps" or people significantly outside of their desired age range.
↑Complimentary speed dating tickets in our matchmaking packages can only be used by you. They cannot be transfered to anyone else and have no monetary value.
Should an event cancel, affected ticket holders in your order may attend the next similar-priced event for free.
Contact us before sales closing time if any ticket holder in your order would like to transfer his/her ticket to anyone else regardless of event.
You must state the new person's full name, and their email address for them to receive match results. We ask for that person to send us a natural message from their email so we can verify that person is a human being.
The amount you receive as a refund (when eligible) equals original price you paid us (not whatever amount someone paid you) minus the service fee.
Transfer that occur are done at NO additional cost. If new event is lower priced, then buyer qualifies for a refund of the price difference.
↑You will NOT create, use, or do any of these things during the event:
Any special rules venue management issues to us that must be made public will appear in applicable event descriptions.
↑Only our original coupons the venue owner authorizes can be used for any menu items normally sold inside the venue. Photocopied coupons will NOT be accepted.
Only our participants will receive coupons. Ticket holders failing to appear to a running event for any reason will NOT receive a coupon for that event.
Each coupon has a set maximum amount (shown in applicable event descriptions) which can be applied against the grand total price printed on any bill, and/or price stated by venue staff.
Maximum discount can be increased when multiple original coupons are used together.
If total value of all coupons redeemed:
Coupons are only valid for orders on event day unless specifically noted in the event description.
If event cancels once you check-in on time with the host on-site, then we'll request from venue management a one-week expiry date extension to all unused coupon amounts.
↑We can guarantee that for running events, if your ticket holders arrive on time, they will all score a FREE item (unless specifically mentioned in the event description). We however cannot guarantee any of these things at the event:
All data at this box office is transmitted over a secure connection. This is confirmed with a padlock symbol or similar indicator appearing in your web browser.
Your Financial Information (including your credit card digits) is securely encoded before being sent over the internet, and to your bank. We only have access to the last 4 digits of card numbers. The number may only be shared with the correct cardholder by email if there is a huge issue with a payment and/or refund.
↑A venue staff member must:
Venue staff may not:
* Exception: Venue staff members can only conduct ticket transactions if all the tickets are first pre-purchased from us. Our refund policy will take precedence over the staff member's own refund policy.
↑We cannot issue a refund to debit/credit cards for an order that was paid over 120 days (or 4 months) ago, however we can issue a refund for orders in these cases via Interac E-transfer and/or cash.
There are NO refunds or credits for any matchmaker membership, zone add-ons, blind dates, consultations or complimentary speed dating ticket associated with it unless we do not terminate your membership early AND any of the following apply to you.
If we cannot run the complimentary speed dating event, then you may transfer your ticket to any future speed dating event we host for FREE provided that:
Your refund amount for one membership is a one-time lump-sum amount equal to the membership price minus the one-time fee explained below if any of these events occur:
The fee is $8.00 if:
The fee is $40.00 if:
The fee is $60.00 if:
A floater ticket is only refundable if we:
This section assumes you bought one or more tickets priced lower than $50 each.
Tickets not assigned to any active event are always refundable.
To qualify for a refund for tickets to a specific event, you must contact us before the refund deadline, which is no later than 96 hours before sales closing time of that event, or wait until any of these occur:
We'll email you if any tickets in your order become canceled. We'll issue you a refund if we receive no reply by email within 96 hours from when we sent it.
All refunds will be returned to your original form of payment.
NO refund will be issued AT ALL unless the event is canceled. NO refund for early bail out.
To qualify, you must arrive to the correct event, check in with the host on-time, and he must announce the event cancellation on-site.
The refund amount for a ticket is 50%-100% of what you paid minus the sum of any applicable service fee, and the higher of: the maximum coupon value, or cost of the advertised included item.
The actual refund amount depends on how many people show up, how imbalanced the genders are, whether we and/or the venue owner canceled the event, any fees we must pay for room rental, and the reason of cancellation.
We won't cancel an event if only 1 or 2 attendees fail to arrive.
All event coupons will remain valid for redemption for the day.
We may automatically void your tickets, and issue an appropriate refund if:
All times mentioned are based on when we initiate the refund.
Refunds normally require 1 - 10 days to complete because our payment processor, AND your card issuer need enough time to validate, process, and transfer funds to you.
Refunds for interac E-transfer, and cash payments can take as little as 4 hours.
We will contact you to make arrangements to issue a refund or credit for any overpayments, even if any ticket holder in the order fails to arrive to an event.
We do not issue refunds for any other reason. Ticket holders must be of correct age for the event, and must arrive on-time regardless of other life events, and traffic conditions.
If the ticket being refunded is part of a discount or package deal, then the ticket refund equals the discounted price minus applicable service fees.
For example: If the ticket price is $20 each (or $10 each for 5 or more), and you bought 5 at once, then the refund amount for one ticket in that order (if you qualify as per above terms) is $10 (not $20) minus applicable service fees.
Your receipt will indicate the amount you paid per ticket after discounts. The refund amount will equal the per ticket price indicated on it minus applicable service fees.
↑We must pay fees for website maintenance, transit, event room bookings, and to pay our financial networks, including credit card companies such as MasterCard, and Visa. We add those fees together and factor the current affordability crisis to determine a fair fee.
The non-refundable per-ticket or per-item service fee that applies to all payment methods (except for in-person cash transactions) is shown below:
| Reason of refund | Service Fee |
|---|---|
| Speed Dating Cancellation for orders paid BEFORE July 8, 2025 | $1.60 |
| Speed Dating Cancellation for orders paid AFTER July 8, 2025 | $2.00 |
| Special Event Cancellation per ticket priced up to $50.00 | $2.00 |
| Special Event Cancellation per ticket priced $50.01 or more | $3.00 |
| Early Bail-out | $10.00 |
The fee is already included in the advertised ticket price. If we issue you a refund for one ticket, the refund amount will be the ticket price (at the time you made payment) minus the current applicable service fee.
If you purchased a Special Event Ticket, and (with our approval) moved to one of our regular Speed Dating events, then the Special Event cancellation fee will still apply.
If you pay by cash, a one-time $3.00 non-refundable convenience fee will apply regardless of how many orders are placed, or how many tickets are in each order. This fee, plus the total cost of all orders placed must be paid in full during the appointment.
The regular cancellation fees in the table above will not apply if an order is paid with cash, and the refund is issued in cash.
↑We will not reimburse you (nor issue a refund for) any charges you may face from any third-party in regards to your order, even if any event in your order becomes canceled. Such third-party fees include, but are not limited to:
If you purchased a ticket, and require a refund 96 or more hours before sales ending time of the first event that your ticket holder is part of, contact us as soon as possible.
We offer this option because people may experience unforeseen circumstances, thereby preventing them from participating.
Bailing out could also mean you're not as serious about finding a match as you once were.
Should we proceed with a refund in this manner, the early bail-out fee will apply.
↑It's sad that people love systems that commit fraud. We're taking measures to ensure no fraud occurs. If we learn that a payment has been reversed after a ticket was issued, we will take these actions against the buyer in this order:
The Speed Dating host understands only English.
Should you have inquiries, and you cannot understand English, please email us, and specify what language you use in the subject line to help us understand what you are saying.
We will attempt to respond to you in your language.
When dealing with a foreign language, we use software to decipher it.
↑Please contact us using the link below if you have any questions. We generally respond within 2 to 48 hours.
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